Support
Tag My Vacation, an app by CodeLime LLC. We're happy to help.
Contact us
Have a question, found a bug, or need help with your account or subscription? Email us and we'll get back to you, usually within 1–2 business days.
When you write in, it helps to include your device model, iOS version, and a short description of what happened.
Frequently asked questions
How do I sign in?
Tag My Vacation uses Sign in with Apple. Tap the Sign in with Apple button on the welcome screen and confirm with Face ID, Touch ID, or your Apple Account password. We never see your Apple password.
What happens to my photos?
Your original photos stay on your device — the app stores only a reference and basic metadata (like the date and, if present, the location) so it can place them on your trip map. Only when you choose to share a photo with your trip do we upload a small, reduced-size copy so other members and recaps can display it. Full-resolution originals are never uploaded.
How do I create a recap video?
Open a trip, go to the Recap tab, and tap the recap (video) button to create one. Recaps include everyone's shared photos from the trip, including family who added photos from the web. The finished video is shared with everyone on that trip.
How do subscriptions and billing work?
Tag My Vacation offers an optional auto-renewing annual subscription that unlocks recap videos and unlimited trips. Billing is handled by Apple through your App Store account; you can view, change, or cancel it anytime in Settings → [your name] → Subscriptions on your iPhone. Joining a trip, playing group games, and watching recaps shared with you are always free.
I subscribed but a new phone / re-install shows me as free. How do I restore it?
Your subscription is tied to your Apple Account, not to a specific device. Make sure you're signed in to the App Store with the same Apple Account you subscribed on, open the paywall in the app, and tap Restore in the top-right. Your access will come back automatically. Family Sharing subscriptions restore the same way for family members.
How do I join a trip or play games with family who don't have an iPhone?
Anyone can join from a link — the trip's Invite button shares a tap-to-join link, and the group games open in any web browser. No iPhone or account required to join, add photos, or play.
How do I delete a photo, a trip, or my account?
- A photo: remove it from the trip and its shared copy is deleted.
- A trip: open Trips & history and swipe to remove it.
- Your account and all associated data: Account → Delete Account in the app, or email support@codelime.dev from the address on your account. Full details, including what stays with a shared trip, are on Delete your account.
The app is offline or a cloud feature isn't working.
Check your internet connection and that you're signed in. Recap rendering needs a connection; if it can't reach our servers it will show a clear message rather than hang. If a problem persists, email us and we'll investigate.
Tag My Vacation · Privacy Policy · Terms of Use · support@codelime.dev